Zoom app troubleshooting: sign-in, camera and missing clips
Most problems with the Zoom app come down to four things. Sign in with email and password, not Google. Start your camera before choosing the workout, because the app waits for the video feed. Restart the app after uploading new exercise clips so they are picked up. And make sure the trial or plan on your Fit Cut Pro account is active; an expired membership blocks the workout from loading.
Last updated October 15, 2026
I cannot sign in
The app accepts email and password only; an account created with Google cannot sign in there. If that is your case, contact support and your account is switched. Also check for an expired trial on the website: the app shows a membership notice when it is.
The overlay does not appear
Start your video in Zoom first, then pick the workout. If your camera is on and nothing shows, close the app from the Apps panel and open it again; Zoom sometimes keeps a stale camera feed after switching devices.
New clips do not show during rest
Restart the app once after uploading clips on the website; the exercise list is loaded when the app opens.
The timer is out of sync with me
Space pauses and resumes. Use pause during long explanations and resume when the group is ready rather than editing the plan mid-class.